Appia’s network services have been designed for customers who do not have a network operations staff or whose NOC is closed after business hours.
Network device failures are the leading cause of network underperformance and outages. Our WANNet service gives you expert support when you need it.
WANNet is added to Cisco’s SMARTnet or other vendor support programs to provide a single point of contact with unlimited remote support, plus replacement of defective devices and on-demand access to software upgrades.
In a survey by Cisco Systems, WANNet scored an overall customer satisfaction level of 4.8 out of 5.0, one of the highest of all Cisco partners.
WANCare uses best-of-breed monitoring and ticketing systems to give you confidence that your network will be up 24/7 and that if issues arise, you’ll be able to address them right away. WANCare is available in three packages:
With WANCare Management, the engineers and technicians at Appia’s NOC monitor your network and provide reports on network performance and health. If there's a problem, they manage issues through to resolution.
Network monitoring requires sophisticated tools that small and midsize companies and organizations need but can’t afford. WANCare Monitoring keeps an eye on your network 24/7/365 and alerts you by phone, email, or both when an issue arises.
WANCare reporting monitors and provides performance reports for the devices you choose according to the parameters you set. WANCare reporting is included with WANCare Management and may be added to WANCare Monitoring.
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