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A specialty equipment, parts and materials provider with multiple locations uses an integrated IP voice and data solution to reduce telecom expenses and improve customer care.
"Source North America’s data and communications network was not keeping
pace with its bold corporate vision. The network had grown organically with
the company, and by 2000 it was an unwieldy collection of unmanaged hubs
and switches from multiple vendors. The system was difficult to scale and
manage, and suffered from occasional outages that could halt operations
and result in lost revenues.
The organization’s phone systems were also standing in the way of the new
initiatives. Employees operated out of small branches and home offices
around the country to provide a local presence for customers. But each location
had its own phone system, dial plan, and local and long distance carriers.
Administration costs were high, and there was no way to create a truly
unified, interconnected workforce."
Read the case study at Cisco.com.
