"We're really too small to have all the technology people on staff to do IP telephony, yet we want to have a nationwide, best-in-class phone system. With Appia, we get the best of both worlds, and I have complete peace of mind. It's the perfect solution for a company that wants to focus on its customers and not its phone systems."
– Glen W. Corkill, President and Chief Executive Officer, Source North America
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A specialty equipment, parts and materials provider with multiple locations uses an integrated IP voice and data solution to reduce telecom expenses and improve customer care.
"Source North America’s data and communications network was not keeping pace with its bold corporate vision. The network had grown organically with the company, and by 2000 it was an unwieldy collection of unmanaged hubs and switches from multiple vendors. The system was difficult to scale and manage, and suffered from occasional outages that could halt operations and result in lost revenues.
"The organization’s phone systems were also standing in the way of the new initiatives. Employees operated out of small branches and home offices around the country to provide a local presence for customers. But each location had its own phone system, dial plan, and local and long-distance carriers. Administration costs were high, and there was no way to create a truly unified, interconnected workforce."
Read the case study at Cisco.com
