Here Comes the Cloud - Appia Communications

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Here Comes the Cloud:

Managed Services Monthly

Welcome to the latest issue of Managed Services Monthly, the newsletter for Appia customers.

The forecast? Cloudy with a chance of competitive advantage. Read on and learn how to stay a step ahead without ever leaving your office.

In This Issue

Curious About the Cloud? You're Already There
Ash Cloud Spurs Spike in Audio and Video Conferencing
TecHint: Privacy Protection on Toll-Free Numbers
Appia Named One of Michigan's "50 Companies to Watch"
Featured Customer: Krieg DeVault
Managed Services Recap
$500 Customer Referral Rewards
Appia Contacts

Curious About the Cloud? You’re Already There

Think Appia Judging by the growing industry chatter on the subject, the concept of cloud computing is about to enter the public consciousness in a big way. If you haven’t heard much about it yet, you will — and you’ll find that you’re already an expert user.

The cloud gives users access to remote services over a data network. It lowers capital expenses, guards against obsolescence, makes enterprise technologies available to smaller organizations, and transfers typical ownership risks and responsibilities — such as maintenance, management and upgrades — from the buyer to the seller.

Sound familiar? While the cloud may indeed be the “next big thing” for many businesses and organizations, take heart: with Appia, you’re already there, and you’re in a prime position to leverage every benefit ahead of your competition.

Phone services
Hosted call centers and contact centers
Web conferencing
Video conferencing and broadcasting
Email and fax services
24/7 network management, monitoring and reporting
Network security
Help Desk services
Offsite data storage
and more

Before you add or replace on-site systems or equipment, check with your Appia Partner or your Regional Manager for Appia alternatives that could help you simplify and save.

Ash Cloud Spurs Spike in Audio and Video Conferencing

Now for a cloud of a different color: As ash from the volcano in Iceland grounded flights across Europe this month, people flocked to alternatives, especially audio and video conferencing. Here’s some coverage from The New York Times.

TecHint: Privacy Protection on Toll-Free Numbers

Some people prefer to block their personal phone numbers from being displayed when they call another phone. If you call a toll-free or 900 number, this may not be possible. An FCC-regulated technology called Automatic Number Identification (ANI) enables toll-free and 900 calls to display a phone number even if the caller wants it blocked.

If you want to keep your phone number private, call a regular toll number instead of the toll-free number. If you have to use a toll-free or 900 number, tell the agent that you don’t want your number shared with solicitors.

Appia Named One of the “50 Companies to Watch” in Michigan

We’re honored to have been named one of the 2010 “Michigan 50 Companies to Watch” by the Edward Lowe Foundation and Michigan Celebrates Small Business.

Featured Customer

Krieg DeVault LLP is a 140-professional, diversified law firm representing a wide variety of local, regional and national clients. It is a business-focused law firm with offices in Indiana, Illinois, Georgia and Florida. It was recently named one of the “Best Places to Work in Indiana” for the fourth year in a row.

See how Appia’s disaster recovery features motivated Krieg DeVault to become one of the first law firms in the Indianapolis area to realize the advantages of IP communications.

Managed Services Recap

Miss an issue of Managed Services Monthly? Visit our archives anytime. Here are some links to the last issue:

AVC Makes Telepresence Affordable

Protect Your Network Hardware with WANNet

TecHint: Easy and Free Image Editor

Featured Customer: American SportWorks

$500 Customer Referral Rewards

Appia Customers: Do you know a company or organization that would benefit from Appia’s voice, data or networking services? Let us know right away. If your referral results in a new customer, you get a $250 VISA gift card and your organization gets $250 off its next monthly Appia invoice!

To qualify, send your referral’s name, organization, phone number, and email address to referral@appiaservices.com.

Appia on Twitter

Twitter users can check us out @AppiaServices. We post the latest Appia news and keep track of a few things we find interesting. If you're out there, let us know, and we'll keep track of you too!