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Free Video Conferencing for January!
Managed Services Monthly
Thank You for Being an Appia Customer
We are honored by the trust you place in us, and we promise to keep earning it. We wish you a safe and happy holiday season and a prosperous 2010. All the best,
The Appia Team
In This Issue
Happy New Year! Free Video for January
Managed Services Recap: The Year in Review
TecHint: Faster Ways to Leave a Voicemail
A Resolution You Can Keep: Simplify and Save
$500 Customer Referral Program
Happy New Year! Free Video for January!
How would you use video if it didn’t cost anything?
If you haven’t tried video communication for meetings, interviews, distance learning, and more, January may be the time. That’s when we’re offering Appia customers a one-month free trial of Appia Video Communicator!
This offer is open to all current Appia customers who aren’t yet using Appia Video Communicator.
To open your free account and get more information, please contact Mike Pfannenstiel at mp@appiaservices.com. He can explain what you’ll need to get started.
Meet Sandy Kossek
We are delighted to introduce you to Sandy Kossek, who recently joined Appia as the head of Account Management.
Sandy previously worked at IBM and has spent the last 20 years working with clients in the Midwest. Prior to that, he worked in IBM Finance.
Sandy serves as your primary contact for change orders. He will also check in with you from time to time to make sure you’re happy with Appia’s services and have everything you need to make the most of them.
Sandy works out of the Traverse City office (Eastern Time) and can be reached at 877-277-4297, ext. 126, or skossek@appiaservices.com.
Managed Services Recap: The Year in Review
Every issue of Managed Services Monthly is archived right here. Here are some of the most-read articles from 2009:
- January: Click to Dial from Outlook – Handy service… and free to use! No wonder it’s so popular.
- February: Fax Services Cut Costs and Clutter – Three electronic fax options to suit any need.
- March: Who’s on Your Network? – AppiaSecure knows, and it puts you in control.
- April: Did $1,000 Just Walk Out Your Door? – Yep, every time you and yours take an average business trip. How do Appia’s collaboration tools compare?
- May: SpamManager – Keep your inbox spam-free all year long.
- June: Network Upgrades Completed – We’re keeping you safely ahead of the curve with enhanced redundancy, network security, and sophisticated intrusion protection capabilities.
- July: The Speed of Sight – Our video communication services really started to pick up steam this summer.
- August: Appia Private Network – Private is faster, better — and even cheaper?
- September: Audio Conferencing Price Drop – Only 5.9 cents per minute or less, and you may even enjoy this reservationless service for free…
- October: Teleworking Contingencies – Making it easier for you to take your office anywhere, no matter what life throws at you.
- November: Better Customer Service Looks Like This – Appia’s Call Center solutions deliver big features for a small price.
TecHint: Faster Ways to Leave a Voicemail
Transfer to voicemail: To transfer a call straight to a voicemail box, press the * key before dialing the extension:
- During a call, press the Trnsfer soft key. This puts the call on hold.
- Dial * and then the extension of the transfer, e.g., *123.
- Press Trnsfer again to complete the transfer to voicemail.
Skip the greeting: To skip a recorded voicemail greeting and go straight to leaving a message, press # when you hear the greeting.
A Resolution You Can Keep: Simplify and Save
Are we doing all we can to contribute to your success? Just as the needs of your organization change and evolve, so do our services, and with new features being added all the time, you may be ready for a checkup.
The new year is a great time to get a jump on the competition by taking a fresh look at all your communication and networking needs. Resolve to contact your Appia Partner or your Regional Manager and ask about more ways we can help you simplify and save.
Featured Customer
ProLiance Energy is a full-service natural gas marketing company with four sales and service offices and more than 20 regional account managers throughout the United States. Established in 1996, ProLiance now provides natural gas supply and management to commercial, industrial and wholesale customers at over 1,600 locations and 2,700 meter sites.
Read how Appia helps ProLiance harness the power of IP communications.
$500 Customer Referral Program
Appia Customers: Do you know a company or organization that would benefit from Appia’s services? Let us know right away. If your referral results in a new customer, you get a $250 VISA gift card and your organization gets $250 off its next monthly Appia invoice!
To qualify, you must send your referral’s name, organization, phone number, and email address to referral@appiaservices.com.
Appia on Twitter
Twitter users can check us out @AppiaServices. We post the latest Appia news and keep track of a few things we find interesting. If you're out there, let us know, and we'll keep track of you too!
Appia Regional Managers
To learn more about how Appia's products and services can benefit your organization, please contact your Appia Regional Manager:
Illinois, Wisconsin and Iowa
Frank Beltrano
312-893-6403
frank@appiaservices.com
Philadelphia and Houston
Tim Mahan
630-406-6590
tmahan@appiaservices.com
Michigan, Indiana and Ohio
Dan Swain
574-707-7788
dan@appiaservices.com
New York and the Northeast
Odila Rivera
646-825-2137
odila@appiaservices.com
California and All Other Regions
Jason Ulm
317-715-9507
jason@appiaservices.com
