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Less Ringing in the New Year:
Managed Services Monthly
We’re kicking off 2009 with some more new features!
Less Ringing in the New Year
Many organizations use line groups and hunt groups to organize and prioritize their incoming calls. For example, one department may want all the phones to ring at once, another may prefer a top-down approach (first choice, second choice, etc.), and another may want the call routed to whichever line has been idle the longest. Line and hunt groups get it done.
But what if you need to temporarily stop one of these lines from ringing at all?
We now offer users the ability to log in and out of the group as necessary. When one user log outs for lunch, the system routes calls to the next available user until he returns. The same goes for meetings, sick days, vacations, and anything else that leaves a phone unattended.
Call us at 877-277-4297 or email support@appiaservices.com to give your customers a little less ringing in 2009.
Network Status
A report on Appia network status — where we post information concerning our operations centers in Detroit, Chicago, Indianapolis, Los Angeles, New York, and St. Louis — is now available.
To view updates, log in to Appia Customer Care and click ‘Network Status Updates’ on the left side of the page.
As always, we’d welcome any feedback you may have.
Click-to-Dial Instructions Now Online
Our new Click-to-Dial from Outlook feature has been a big hit! In case you missed it last month, it works like this:
- Open your 'Contacts' list in Outlook
- Right-click on the contact you want to call and select 'Call Contact' from the pop-up menu
- Click 'Start Call.' Your IP phone will go right to speakerphone and dial the number for you
Instructions to set it up are now available online. Just log in to Appia Customer Care and follow the 'Click-to-Dial from Outlook' link. Please note that Click-to-Dial works well on XP with Office 2000 and 2003. You may find that it does not work with Vista and Office 2007.
The service is free to current Appia customers unless you need our help setting it up. If so, there is a nominal one-time charge of $8. Contact Appia Support at 877-277-4297, option 2, or email support@appiaservices.com for assistance.
Not yet an Appia customer? Contact us.
Featured Customer
A leading computer hardware and software reseller discovers the value of disaster recovery planning.
Customer Referral Program
Appia Customers: Do you know a company or organization that would benefit from Appia’s services? Let us know right away. If your referral results in a new customer, you get a $250 VISA gift card and your organization gets $250 off its next monthly Appia invoice!
To qualify, you must send your referral’s name, organization, phone number, and email address to referral@appiaservices.com.
User Tip
The Customer Care section of the Appia Web site gives you easy access to all of our customer resources, including voicemail instructions, Cisco IP phone information, a WebHuddle user guide and more. You need a username and password to enter; if you’re not signed up yet, send a request to support@appiaservices.com.
Once you have your username and password, just click on the 'Customer Care Support login' button on the Appia home page.
Appia Regional Managers
To learn more about how Appia's products and services can benefit your organization, please contact your Appia Regional Manager:
Illinois, Wisconsin and Iowa
Frank Beltrano
312-893-6403
Illinois and Missouri
Tim Mahan
630-406-6590
Michigan, Indiana and Ohio
Dan Swain
574-707-7788
New York, Boston and the Northeast
Rich Pellichero
508-570-4958
New York, California and All Other Regions
Jason Ulm
317-715-9507
