Appia eNewsletter | Managed Services Monthly

	Appia User Tip Manage Your Call Features Online Let's say you forgot to forward your IP phone before leaving on a trip. Just forward your calls with an easy-to-use online interface. You can also use the interface for other services. Did you know you can manage the settings for your Cisco IP phone from any Internet connection over the Web? Simply connect to the Internet and log into the online interface with your Cisco Call Manager login. Once you’ve logged in, select the phone that you want to configure (most users will have only one phone to select from), then click “Forward all calls to a different number” and specify the number you’d like to forward your calls to. You can also choose to forward your calls directly to voicemail. The online interface also allows you to add and edit speed dials, update your personal address book, and access many other features. For more details, or to verify or setup a Cisco CallManager login, please contact support(at)appiaservices.com.

eNews from Appia

Welcome to our first newsletter. In it you will find brief articles about new products and promotions, tips for using Appia services, and profiles about our customers. Please let us know if there's a topic you'd like us to cover!

Free Desktop Conferencing for Appia Customers

Collaborating with clients and colleagues is essential. But travel expenses and hassles make face to face meetings difficult.

Web conferencing has become a cost-effective alternative. To address this important need, Appia has introduced WebHuddle, a desktop sharing service that's free to Appia's customers.

Web meetings are a popular way to share information without the time and expense of traveling. Unfortunately, Web conferencing services can be expensive and complicated to use.

WebHuddle from Appia is different. All you need is a browser. WebHuddle's Java-based interface enables participants to host or join meetings easily.

WebHuddle is a desktop sharing service. Participants in your meeting can view your desktop — and the applications running on it — right at their own computers. If you make changes — say, to a Word or Excel document — they see them right away without having to refresh their screens. And best of all, WebHuddle is free to Appia customers!

To sign up for a free WebHuddle account, please visit meeting.appiaservices.com.

Disaster Recovery Planning: Protect Critical Data with StoreRestore

Recent headlines have demonstrated the importance of being prepared when disaster strikes. Maintaining communication with customers and staff during an outage, and recovering quickly when the outage is over, are key to an organization's reputation, if not its survival. If you're already using one of Appia's hosted IP voice solutions, you've taken the first step. Now, let us tell you how to complete your disaster recovery plan.

As an Appia IP-CTX or Legacy-AT customer, you’ve taken the first step towards implementing disaster recovery. If your office is closed, your voice services will continue to operate, enabling you to maintain communication with customers, vendors and staff.

To complete your disaster recovery plan, protect your mission–critical data with Appia’s StoreRestore data storage and recovery service. Based on a preset schedule, your servers are backed up to our redundant offsite storage facilities, ensuring that your data is available 24/7/365. If your infrastructure is damaged or destroyed, StoreRestore enables you to restore your system to its original settings once hardware has been replaced.

For more information about disaster recovery and StoreRestore, please email us at info(at)appiaservices.com.

Customer Profile

Equip for Equality is a non-profit organization whose mission is to advance the human and civil rights of children and adults with physical and mental disabilities in Illinois.

Read the case study to learn more about EFE and how they use Appia’s managed services.

Make Collaboration Easier with Appia Audio Conferencing

Did You Know Appia offers a reservationless audio conferencing service that costs less than what other providers charge?

Looking for an easy way to collaborate? Appia’s reservationless audio conferencing enables real–time collaboration with no advance notice. Just dial the number, enter your code, and begin sharing information. When used in conjunction with Appia WebHuddle, multiple users can collaborate on projects both verbally and visually.

For more information about Appia audio conferencing, please email us at info(at)appiaservices.com.