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The Right Tool for the Job:
Managed Services Monthly
You’ve already invested a lot into your network. Now that you’ve built it, are you using everything it can do to help your organization?
Appia can help you get the most out of the tools you already have. Plus, we’re experts at devising new and better ways to use them, tailored specifically to your precise needs.
Take a few minutes this week to talk to your Appia Partner, or give us a call at 877-277-4297. We can make sure you always have the right tool for the job.
In This Issue
Appia Named One of the Top Five Managed Service Providers in the World
In Like a Lion – Good Time to be an Appia Customer
WANCare Proves Its Worth Once Again
Featured Customer: American SportWorks
$500 Customer Referral Program
User Tip: Click-to-Dial and Internet Faxing Instructions
Appia Named One of the Top Five Managed Service Providers in the World
Appia was honored last month with a top-five overall ranking in the second-annual MSPmentor 100, a global report on the world’s most progressive managed service providers. We’re proud of the recognition, and we thank you for helping to make it possible.
In Like a Lion – Good Time to be an Appia Customer
Sadly, winter isn’t over yet!
Whether sleet or snow or
dead of night, it’s nice to know
that Appia has you covered.
For instance, if your IP phone
ever loses power or connectivity
for any reason, Appia can route
your calls to an alternate destination.
The default route is to voicemail, but
it can be set to ring a mobile or home
phone if you prefer.
WANCare Proves Its Worth Once Again
Last month, Appia’s WANCare service detected a fan failure on a customer router. It was only one fan out of three — a small problem, but thanks to early notice from WANCare, it stayed that way.
One observer said, “There is no way a company would be aware that this happened in a ‘normal’ environment.”
Would you know if something happened? Wouldn’t it make sense for you to know? Then make sure you know about WANCare. Contact your Appia Partner or call Appia Sales at 877-277-4297 for more information.
In most business networks today, types of users are not identified, opening the door for mischief, misuse, mistakes, or worse. Gartner sent us their latest research on the perils of so many “blind” networks and gave this advice:
“Adding identity awareness to the network adds visibility into ‘who is doing what on the network.’ Network managers can monitor user traffic and enforce identity-based policies by integrating network access control and identity and access management technologies to build identity-aware networks.”
Wow. Or you could just use AppiaSecure, which has identity awareness built right in. AppiaSecure lets you control just how open or closed a network should be on a user-by-user basis. You always know who’s using your network, and users only see what you let them see.
Contact your Appia Partner or call Appia Sales at 877-277-4297 for more information.
Dialing ‘9’ to get an outside line is a common component of many phone systems, but if that 9 is accidentally followed by two 1s, the rest of the digits are ignored and the call is placed to 911.
Always dial carefully, especially when programming numbers for call forwarding. If you ever do accidentally call 911 from any phone, stay on the line and tell the operator; you’ll save them some time and prevent any emergency responders from being dispatched.
A provider of recreational and utility vehicles adds IP communications and a hosted call center solution to reduce costs, improve agent productivity, and enhance customer service.
$500 Customer Referral Program
Do you know a company or organization that would benefit from Appia’s services? Let us know right away. If your referral results in a new customer, you get a $250 VISA gift card and your organization gets $250 off its next monthly Appia invoice!
To qualify, you must send your referral’s name, organization, phone number, and email address to referral@appiaservices.com.
Instructions for our popular Click-to-Dial from Outlook and Internet Fax services are available online. Just log in to Appia Customer Care and follow the links.
To learn more about how Appia's products and services can benefit your organization, please contact your Appia Regional Manager:
Illinois, Wisconsin and Iowa
Frank Beltrano
312-893-6403
frank@appiaservices.com
Illinois and Missouri
Tim Mahan
630-406-6590
tmahan@appiaservices.com
Michigan, Indiana and Ohio
Dan Swain
574-707-7788
dan@appiaservices.com
New York and the Northeast
Odila Roman
646-825-2137
odila@appiaservices.com
California and All Other Regions
Jason Ulm
317-715-9507
jason@appiaservices.com
