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Try Video Conferencing for Free!
Managed Services Monthly
We’re proud to announce the official release of the latest Appia Video Communicator (AVC) software, including the launch of Applause, our on-demand video communication service.
There is an enormous gap between PC-based solutions and high-end telepresence installations. AVC fills that gap.
- Applause provides live video, voice, chat, and desktop sharing for about the price of an audio-only conference call.
- It combines the HD capabilities of high-end telepresence systems with the ease and flexibility of desktop conferencing.
- It’s perfect for any organization seeking to maximize the return on its network investment with increased productivity, improved collaboration, and reduced travel costs.
Of course, the best way to get to know AVC is to use it! To schedule a live online demonstration or for more information, contact Mike Pfannenstiel at 877-277-4297, ext. 174, or mp@appiaservices.com.
In This Issue
Spring-Clean Your Inbox with Appia’s SpamManager
Featured Customer - Equip for Equality
$500 Customer Referral Program
Instant Conferencing with Your Cisco IP Phone
Need to add additional parties to a call? Your Cisco IP phone makes it easy.
- During a call, press the more soft key and then the Confrn soft key. This puts the first party on hold and opens a new line.
- Place a call to another number.
- When the call connects, press Confrn again to add the new party to the call.
Forgot a Number? Your Phone Knows…
Can’t find a phone number? Stop pawing through sticky notes and let your phone do the work. The Directory button on your Cisco IP phone lets you review missed, received, and placed calls. It also gives you access to a corporate directory of your organization.
Spring-Clean Your Inbox with Appia’s SpamManager
A report released last week says that spam represents 86% of all email traffic — and called that good news!
You have to admire the glass-is-14%-full attitude, but even the authors aren’t optimistic that this “drop” will last long, saying a return to 90% is just a matter of time.
Meanwhile, spammers are resorting to some old tricks — namely image spam — to keep email arteries good and clogged (pun intended).
We can’t help you with the kind you eat, but Appia’s SpamManager service will take care of the stuff you’d like to delete. SpamManager enables you to block malicious messages, create white lists of approved email addresses, see the messages that have been blocked, and more, all through an easy-to-use Web-based interface.
To find out more about ridding your inbox of unwanted spam and other malicious email, contact your Appia Partner or your Appia Regional Manager.
Providing top-quality support to external customers is important for any business, but organizations must also provide technical assistance to their internal users when they need it. Appia’s Help Desk services can keep things running smoothly 24/7.
We can provide backup for periods of heavy call volume during normal business hours, and we can take over when the business day ends, giving your users the support they need regardless of time zone or time of day.
We can act as a triage service, answering calls using your company’s name and a predetermined script. We then document the user’s issue, create a trouble ticket, and contact your on-call staff. Or, we can even take the service a step further and manage user problems to resolution.
You get the peace of mind that your users are taken care of, while minimizing the cost of calling employees to duty after hours.
To learn more, contact your Appia Partner or your Appia Regional Manager.
Equip for Equality is a non-profit organization whose mission is to advance the human and civil rights of children and adults with physical and mental disabilities in Illinois. EFE implemented a scalable Appia voice and data solution to reduce costs and improve productivity.
$500 Customer Referral Program
Do you know a company or organization that might benefit from Appia’s services? Let us know right away. If your referral results in a new customer, you get a $250 VISA gift card and your organization gets $250 off its next monthly Appia invoice!
To qualify, you must send your referral’s name, organization, phone number, and email address to referral@appiaservices.com.
Miss an issue of Managed Services Monthly? Visit our archives anytime. Here are some links to last month’s issue:
Instant Help for Your Cisco IP Phone
Did $1,000 Just Walk Out Your Door?
Featured Customer: Krieg DeVault
To learn more about how Appia's products and services can benefit your organization, please contact your Appia Regional Manager:
Illinois, Wisconsin and Iowa
Frank Beltrano
312-893-6403
frank@appiaservices.com
Illinois and Missouri
Tim Mahan
630-406-6590
tmahan@appiaservices.com
Michigan, Indiana and Ohio
Dan Swain
574-707-7788
dan@appiaservices.com
New York and the Northeast
Odila Rivera
646-825-2137
odila@appiaservices.com
California and All Other Regions
Jason Ulm
317-715-9507
jason@appiaservices.com
