Appia User Tip
Use the Customer Resource Center at AppiaServices.com
By logging into the Customer Resource Center on the Appia Website, you can download user guides for phone and voicemail systems, read Appia’s SLAs and support policies, access the Web interface for changing the settings on your IP phone, and much more.
Once you’re logged in, you’ll have easy access to all of our customer resources. | ||
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Managed Services Monthly
Stay informed about new products and services, customer case studies, and helpful user tips with Managed Services Monthly — Appia’s monthly newsletter.
Appia High Definition Video Conferencing: A New Generation of Collaboration
Whether you are meeting with people across town or across the globe, Appia’s HD video conferencing makes you feel like they are in the same room, while you save travel costs, time, and hassles.
Our HD conferencing solution delivers the quality you expect from HD at a lower cost and with lower bandwidth requirements than other HD solutions.
Appia’s high definition video communications solution uses advanced technology to deliver a “telepresence” experience. Other products on the market require proprietary hardware; Appia’s solution uses off the shelf equipment you can buy at the best prices you can find.
The heart of our solution is our H.264 codec, which we developed from the ground up specifically for real-time applications. The codec requires a lower amount of bandwidth than those used with other HD solutions.
For more information about HD video conferencing from Appia, please call 877-277-4297.
Dynamic Messaging with Appia Digital Signage
Harness the power of one-to-one marketing with digital signage from Appia. Whether in a retail setting, an educational environment, or as a multi-location advertising vehicle, our digital signage solution delivers dynamic content directly to your target audience.
Digital signage brings a major change in the delivery of targeted messaging. Gone are the days when in-store advertising campaigns or on-site information displays had to be completed weeks or months in advance. Because digital signage content is managed remotely and delivered over an IP connection, new campaigns can be launched instantly and delivered by time of day, geographic location, or other demographic factors, offering organizations superior ROI when compared with traditional printed media.
Here are a few examples of effective uses for digital signage:
Retail Announce new products and promotions, build company branding, and provide point-of-purchase incentives. Displays can also serve as convenient resources for product information for the sales team. Malls and shopping centers can engage shoppers with multiple displays in food courts and other common areas.
Education Display educational content or emergency messages in multiple classrooms simultaneously, or enable on-demand content delivery to individual locations.
Hospitality Welcome guests with property descriptions, restaurant menus, area attractions, special events, meeting schedules, and other helpful information. Digital signage also presents a unique revenue opportunity for properties to offer advertising on their in-house networks.
For more information about digital signage solutions from Appia, please call 877-277-4297.
Appia Recertified as Cisco Advanced Unified Communications Partner
Appia’s certification as a Cisco Advanced Unified Communications (CAUC) partner has been renewed. The certification recognizes Cisco partners for their knowledge and expertise in selling, designing, installing, and supporting a comprehensive unified communications solution. This is Appia’s fifth year as a CAUC partner.
“Today’s companies and organizations require a communications strategy that supports voice, video, and data through a variety of devices,” said Victor von Schlegell, Appia’s president. “This certification demonstrates Appia’s commitment to delivering the comprehensive solutions our partners and their customers demand.”
Unified communications integrates email, voice messaging, telephones, Web collaboration, video, and other applications. Combining these tools allows for easier collaboration, boosting overall employee and organizational efficiency.
“Appia has again met the resource requirements for Advanced Unified Communications and has continued to demonstrate that it is qualified to sell, install and support customers with their Advanced Unified Communications,” a Cisco spokesperson said in a prepared statement. “Cisco values the ongoing commitment and expertise that Appia Communications has demonstrated and looks forward to continuing our relationship.”
To learn more about unified communications solutions from Appia, please call 877-277-4297.
Customer Case Study: American SportWorks
This provider of recreational and utility vehicles was experiencing significant growth in its business, which led to a major increase in incoming calls. Their existing phone system was outdated and not capable of handling the surge. Appia designed and deployed a custom call center solution that has improved customer service and increased overall productivity.
Appia Regional Managers
To learn more about Appia’s products and services, and how they can benefit your organization, please contact the Appia Regional Manager for your area:
Michigan and Northern Indiana
Dan Swain
574-707-7788
dan(at)appiaservices.com
Illinois and Wisconsin
Andy Ulrich
877-277-4297, extension 146
andy(at)appiaservices.com
Central Indiana and Ohio
Steve Battiato
317-806-2170
steve(at)appiaservices.com
New York and California
Jason Ulm
317-715-9507
jason(at)appiaservices.com
If there’s a topic you’d like us to address in future newsletters, please let us know by emailing nick(at)appiaservices.com
