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Seeing is Believing (and Good Business) — Managed Services Monthly
Summer may be slipping away, but Appia proves there’s plenty to look forward to in this latest edition of Managed Services Monthly.
Quick Hits
New Connectivity for Softphones: Appia customers can use softphones without setting up a VPN.
TotalConnect Cuts Cost of Cisco’s CallManager: Simplify and save by connecting your CallManager to Appia.
Seeing is Believing (and Good Business): It’s Time to Take a New Look at Video Communications
If you’ve considered video communications in the past, you may have found that traditional solutions involve high capital investments, costly connections, marginal quality, and a dedicated conferencing room.
It’s time to take a new look. Especially in light of the skyrocketing economic and environmental costs of travel, Appia Video Communicator (AVC) makes quality video affordable and usable for organizations of all sizes.
AVC’s exclusive ActiveFrame® technology enables stunning video quality at a lower cost and with less bandwidth, reducing both capital and operating costs and providing a collaboration tool your whole organization can use.
AVC enables both two-way conferencing and one-way broadcasts, with or without a dedicated video conferencing room and without an expensive multipoint conference unit (MCU).
AVC supports multiple resolution and bandwidth settings, so participants can attend even if they don’t have an abundance of bandwidth available, and broadcast participants can download the decoder software for free!
Perhaps best of all, AVC is easy to use; all it takes is a few clicks of a mouse.
Reduce the time, soaring expenses and hassles of travel without sacrificing real collaboration, whether it’s across town or across the globe. Shrink your carbon footprint. See the nonverbal cues that make up 60-90% of human communication. Enable productive face-to-face meetings whenever you need to, no matter where the participants may be.
AVC is video-made-possible for nearly any company or organization, but what really sets it apart is the quality of the experience. Take a new look. Seeing, after all, is believing.
For more info or a demonstration, contact your AVC Specialized Partner, check out our web site, or give us a call at 877-277-4297.
Cash In on the Customer Referral Program
Don’t forget to take advantage of our customer referral program. When your referral results in a new customer, you get a $250 VISA gift card and your organization gets $250 off its monthly Appia invoice.
Just send your referral’s name, organization, phone number and email address to referral(at)appiaservices.com.
Appia’s Hosted interAct®: Turn Customer Service into Customer Satisfaction
Who likes to call customer service?
Exactly. Most of us would rather chew glass — and might find that less painful! Endless menus, long waits and impersonal contacts aren’t anyone’s idea of a good time — or good business.
In fact, these universal hassles have turned customer relations into a strong differentiator; if you’re good at it, you’re sure to stand out, for all the right reasons.
When your customers call in, they expect to be heard, understood and satisfied, right now, whether your CR staff is an army of one or 100. Efficient, timely and personalized service is the key.
So what if you could know everything you need to know about a customer by the second ring?
Appia’s hosted interAct solution quickly and easily integrates an IP phone with a user’s business systems. A simple plug-and-play desktop interface allows real-time access to vital customer information scattered across multiple systems and platforms.
Users experience greater productivity and efficiency, and their customers experience the best personalized service they’ve had in a long time.
Typically, interAct has been marketed to companies with 250 users or more, a scale that warrants an interAct server on site. Appia’s the first to make this enterprise-class product available to companies with fewer than 250 users, offering the service as a hosted solution on an attractive per-user basis.
Look for dedicated pages on the Appia web site soon. For more info, contact your Appia Partner or give us a call at 877-277-4297.
Featured Customer
A hospital incorporates IP communications to keep pace with its growing operations.
Your News Here
If you have an item you'd like to include, suggestions for future newsletters or any comments, please email matt(at)appiaservices.com.
And for more information, you can always visit us online at www.appiaservices.com or contact one of our Regional Managers below. Thanks!
Appia Regional Managers
Illinois, Wisconsin and Iowa
Frank Beltrano
877-277-4297
frank(at)appiaservices.com
Michigan and Northern Indiana
Dan Swain
574-707-7788
dan(at)appiaservices.com
Central Indiana and Ohio
Steve Battiato
317-806-2170
steve(at)appiaservices.com
Boston and the Northeast
Rich Pellichero
508-570-4958
rpellichero(at)appiaservices.com
All Other Regions
Jason Ulm
317-715-9507
jason(at)appiaservices.com
