“We brag about [our call center] a lot when we have our customers visit our facility. We’re the standard for customer service in the power sports industry. Our customers have noticed the improvement in our support and customer service, and we can keep getting better.”
- Jane Habig, Office Manager, American SportWorks | ||
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The next step to better customer care
Even if you have only a few agents in your call center, they need tools to provide the timely, professional service today’s customers require.
Appia’s Call Center solution uses Cisco’s Contact Center technology to deliver the sophisticated features larger call centers use, but at a price smaller organizations can afford. The solution can handle as few as five and as many as 200 agents.
- Improve agent productivity by enabling both centralized and distributed call processing.
- Locate agents anywhere while being managed centrally. This feature alone can justify Call
- Center if you have agents who work from home or at regional offices.
- Minimize customer hold time with call routing options.
- Get you the tools you need to measure and manage call center performance.
- Help your customers navigate to the resources they need.
- Improve responsiveness by interfacing with contact management applications.
- Manage call center costs by scaling agent teams up or down quickly and easily.
- Appia’s Call Center supports VXML, Web integration using HTML trigger pages, full XML parsing, capture of XML data from enterprise Web servers, and support for e-notification services.
Learn how an Appia customer uses our Call Center solution.
American SportWorks - A provider of recreational and utility vehicles adds IP communications and a hosted call center solution to reduce costs, improve agent productivity, and enhance customer service.
