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Automatic System Compatibility Test
Click to run our automatic System Compatibility Test to confirm that your PC and network are ready to use Appia Video Communication. If any issues are identified, you can print or email the report to share with your system administrator.
System requirements are also listed below. If you have any questions or require assistance, please feel free to contact us.
Conference Room Equipment Packages
Appia's all-inclusive equipment bundles offer plug-and-play convenience at a significant savings over comparable systems. They're perfect for conference rooms, classrooms and other group settings. For more information, visit www.appiavideo.com.
Personal and Remote Users - Desktops and Laptops
Audio with 64-bit Windows Operating Systems
| Send Video* |
Up to 1280 x 720 |
Up to 640 x 480 |
| Receive Video* | ||
| Choose a PC that meets or exceeds the following requirements: | ||
| Processor | Quad core | Dual core |
| Operating System |
Windows XP (SP 3 or higher), Vista (SP 1 or higher), or Windows 7 |
|
| Clock Speed | 2.0 GHz or higher | |
| Memory | 1 GB or higher for XP, 2 GB or higher for Vista and 7 |
|
| Microsoft .NET | 2.0 or higher | |
| Audio Card | Physical or onboard |
|
| Video Card | 256 MB with acceleration** |
|
* If you plan to receive only (for example, in a distance learning session), any PC purchased within the past three years should work.
** If you purchased your PC within the last five years, you almost certainly have graphics acceleration. To be sure:
- Right-click on your PC desktop and choose (Vista) 'Personalize' or (XP) 'Properties'
- Choose (Vista) 'Advanced Settings' or (XP) 'Settings' then 'Advanced'
- Choose 'Troubleshoot'
- If video acceleration settings show on the 'Troubleshoot' tab, you need not make any changes.
- Sender video resolution of up to 1280x720 - Quad Core
- CPU clock speed 2.0 GHz or higher
- Sender video resolution of up to 640x480 - Dual Core
- CPU clock speed 2.0 GHz or higher
- Windows XP (SP 3 or higher)
- Vista (SP 1 or higher)
- Windows 7
- 1 GB or higher for XP
- 2 GB or higher for Vista or 7
- 2.0 or higher
- Physical or onboard
- 256 MB with acceleration
Before you enter an Applause session, be sure to turn off any applications you will not need.
If you are on a local area network (LAN), please see your network administrator to make sure these UDP ports are not blocked on your firewall:
- 5060
- Range 16384 - 65535
- 4000
- Set the MTU at 1,500 if possible; if not, set it at 1,420. (Lower MTUs increase overhead and therefore bandwidth requirements.)
The best practice is to bypass your router and connect your cable or DSL line directly to the computer you will be using with Applause. If you must use a router, choose the factory default settings.
On some routers, the following settings must be disabled:
- Any SIP settings, including a SIP application layer gateway (ALG)
- Stateful packet inspection (SPI) firewall
If you are having problems and if you are an advanced user: Please ensure that the following ports are neither blocked nor forwarded to a specific destination:
- 5060
- Range 16384 - 65535
- 4000
Do not use Applause over a home/SOHO wireless connection as it usually results in very degraded audio.
- Logitech QuickCam Vision Pro or QuickCam Pro 9000
- Sony EVI-D70 (SD) or EVI-HD1 (HD), with Intensity Pro video capture card
Many participants, especially those who are traveling, use USB webcams. Although these
cameras are adequate, if you use a Logitech camera, do not use the Right Light feature.
Because of the limitations of USB, the higher the resolution you set your camera, the lower the frame rate. If you set the resolution at 1280x720 or higher, the actual frame rate drops to 2.5 frames per second, which is too slow for good quality video.
So it is best to set your camera at the lowest resolution possible consistent with the demands of your video session. Also, make sure that you reset the frame rate whenever you move from a high resolution to a lower one or a low resolution to a higher one.
PC components vary considerably, so it is best not to use the microphone and speakers in your computer or to use the microphone in your webcam.
For the best experience, use a headset or a speakerphone, such as the ones recommended below. Also, make sure other audio devices are disabled.
- Plantronics CS50-USB Headset
- ClearOne Chat 50 USB Speakerphone
- ClearOne Chat 150 USB Speakerphone
These devices are USB and come with drivers. Once you have installed them:
- Go to Start > Control Panel
- Open Sounds (Vista) or Sounds and Audio Devices (XP)
- Under ‘Playback’, choose the device you have installed as ‘Default’
- Under ‘Recording’, choose the device you installed as ‘Default’
Audio with 64-bit Windows Operating Systems
If your computer uses a 64-bit version of either Vista or XP, you must choose the device and may not use the ‘Default’ option. See the AVC User Guide.
