“The main reason we went with Appia was to have things like system backup and disaster recovery taken care of for us. It’s good to know that we can rely on Appia to handle these important functions for us.”
- Rita Denison, HIS/Telecom Manager, Sturgis Hospital | ||
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Network device failures are a leading cause of network underperformance and outages. Our WANNet service gives you expert support when you need it.
In a survey by Cisco Systems, WANNet scored an overall customer satisfaction level of 4.8 out of 5.0, one of the highest of all Cisco partners.
WANNet is added to Cisco’s SMARTnet or other vendor’s support programs, providing a single point of contact with unlimited remote support, plus replacement of defective devices and on-demand access to software upgrades. WANNet supports all Cisco products, as well as devices from many other vendors.
WANNet includes:
- Unlimited access to Appia's 24/7/365 help desk for faster problem resolution
- Single point of contact for multiple vendor products
- Replacement of defective components
- Software upgrades
- Upgrade to WANNet Plus for onsite support
