“We immediately found the voice quality substantially improved over the quality of our prior service. Training was quite good and prepared us well for the Appia world. Training the day or so prior was great timing as it was fresh, as was having the quick reference guide made available which was not done by [our previous provider].”
- Rand Harris, Business Manager, Thomas M. Schroeder & Associates | ||
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Follow the sun with user support
Just as organizations need to support customers they also need to support internal users. IT departments staff help desks, but most are only open during regular business hours, leaving after hours users to fend for themselves or to wait until the next day.
Appia’s Help Desk services take over when the business day ends. We can also serve as a back-up for periods of heavy call volume during normal business hours.
We can act as a triage service, answering calls using the user’s name and a predetermined script. We then document the user’s issue, create a trouble ticket, and contact on-call staff.
Or we can take the service a step further, and manage user problems to resolution. This option gives you the peace of mind that your users are taken care of, while minimizing the cost of calling employees to duty after hours.
