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New! The Benefits and Challenges of Video Conferencing
Curious about video conferencing? This paper provides background on video communication, lists the traditional barriers to adoption, and discusses the next-generation solutions that are enabling organizations of all sizes to benefit from video communication... read more
As of this writing, security threats to VoIP are more hypothetical than real; there have been no significant instances of breached VoIP security. This is because most VoIP deployments are closed systems; almost no organization exposes its VoIP system to the Internet. However... read more
Disaster Recovery for Communications
Many companies and organizations are realizing that data recovery in the event of a disaster, while important, is only part of the disaster recovery planning process.
Equally important is planning for voice. Especially when a disaster strikes, it is essential to be able to communicate with customers, suppliers, and of course staff... read more
The Business Case for Outsourcing
Today's fast-paced, networked economy has broadened the range of, and the need for, innovative business communications tools. For many businesses, however, the cost of upgrading their existing network infrastructure to add these tools is prohibitive. For this reason, organizations are outsourcing their communications and IT requirements, turning to managed service providers (MSPs) who already own the infrastructure and have the expertise to implement and offer managed services... read more
Permissions-Based Network Security
A permissions-based approach to network security takes a different view. It sees that networks are also made up of users – users who download programs they should not download, open emails that contain worms and viruses, or hack servers to which they should not have access... read more
Converged systems have only been available for a few years, but already they
account for a majority of all spending on business communications systems. Leading manufacturers have all but discontinued production of traditional systems... read more
To understand how PBXs work, it is helpful to remember how calls were made before modern switches came along. Switchboard operators set up call between two phones. A call completed when the operator established a continuous circuit from the calling party to the called party... read more
IP-PBXs are rapidly replacing traditional PBXs and key systems. There are a number of reasons for this trend, but our purpose here is to explain how IP-PBXs work... read more
How do Appia’s managed services stack up against the costs of owning a traditional PBX? Here's a brief comparison... read more
The Changing Landscape of Business Communications
As recently as the 1970s, business communications could be summed up in two words: Ma Bell, which supplied a single network that connected us to the world... read more
Five Questions to Ask Any Managed Services Provider
More and more organizations are choosing to outsource, and as a result, a number of companies have entered the MSP market. Some of them are well-qualified; others are simply trying to take advantage of a market opportunity. Here are five key questions you should ask before making your selection... read more
